84% of Franchisees see digital marketing activity as essential to their success as a business and the stats back this up – 89% of people search on a weekly basis for local businesses on Google, with 76% of them resulting in a call to their local business.
However, 16% of franchisees in a national study said they didn’t feel like they had the expertise to execute successful marketing, while 34% said they didn’t have enough time. 15% of franchisees stated that they aren’t sure what works and what their ROI is, and 63% believe they could be performing better in direct lead conversion.
At a national scale and at local level, across a multitude of locations, and with contrasting aims and goals, we know it can be hard for franchisors and their existing outlets to run aligned digital performance activity to the best of their ability. Not only is there often a crossover between national and individual franchise marketing efforts, but there can be cannibalisation between franchisees where operating areas overlap. Running unaligned campaigns can lead to customer confusion, drive up marketing costs and undermine business success.
We have identified a solution for both franchisee’s and franchisors:
A more symbiotic marketing strategy
The Marketing responsibilities including overarching strategy, brand image and reputation, mass awareness and creative direction should be owned at a franchise level.
At a brand level the Franchisor can use these tactics to warm up leads, who are then converted by the local franchisee further down the funnel. The marketing responsibilities of the local franchisee should lie in converting the brand-aware individuals into customers and executing local marketing campaigns within the specific areas in which they operate.
This is a problem that can only be solved centrally by the Franchisor by delivering four things:
84% of Franchisees see digital marketing activity as essential to their success as a business and the stats back this up – 89% of people search on a weekly basis for local businesses on Google, with 76% of them resulting in a call to their local business.
However, 16% of franchisees in a national study said they didn’t feel like they had the expertise to execute successful marketing, while 34% said they didn’t have enough time. 15% of franchisees stated that they aren’t sure what works and what their ROI is, and 63% believe they could be performing better in direct lead conversion.
At a national scale and at local level, across a multitude of locations, and with contrasting aims and goals, we know it can be hard for franchisors and their existing outlets to run aligned digital performance activity to the best of their ability. Not only is there often a crossover between national and individual franchise marketing efforts, but there can be cannibalisation between franchisees where operating areas overlap. Running unaligned campaigns can lead to customer confusion, drive up marketing costs and undermine business success.
We have identified a solution for both franchisee’s and franchisors:
A more symbiotic marketing strategy
The Marketing responsibilities including overarching strategy, brand image and reputation, mass awareness and creative direction should be owned at a franchise level.
At a brand level the Franchisor can use these tactics to warm up leads, who are then converted by the local franchisee further down the funnel. The marketing responsibilities of the local franchisee should lie in converting the brand-aware individuals into customers and executing local marketing campaigns within the specific areas in which they operate.
This is a problem that can only be solved centrally by the Franchisor by delivering four things: