We are seeking an experienced, dynamic, and highly motivated Client Services Director to join our growing Client Services team in New York. This is a senior leadership role responsible for overseeing high-value client relationships, driving account growth, and leading cross-disciplinary teams to deliver best-in-class marketing and media solutions.

The ideal candidate is strategic, commercially minded, and confident in challenging both internal teams and clients to deliver better outcomes. You will be a strong communicator and leader, able to inspire teams, influence stakeholders, and drive measurable business results. A proactive mindset, curiosity, and the ability to thrive in a fast-paced agency environment are essential.

Reporting to the US Managing Partner, this role will take ownership of a portfolio of multi-channel, high-revenue accounts, ensuring client satisfaction, revenue growth, operational excellence, and strategic delivery across all services.

Key Responsibilities

• Lead a portfolio of multi-channel client accounts, ensuring retention, growth, and long-term partnership success
• Manage and mentor a team of Account Managers and Account Executives, setting clear expectations for quality, performance, and client service standards
• Provide senior strategic direction across campaigns to ensure client objectives and KPIs are met or exceeded
• Oversee campaign planning from brief through execution, ensuring consistency across digital, media, and integrated marketing disciplines
• Act as the senior client contact for contractual discussions, scope of work, renewals, and commercial negotiations
• Own revenue forecasting, financial tracking, and account profitability across your client portfolio
• Ensure resources are allocated effectively across teams, working with discipline leads to manage workload and priorities
• Identify opportunities to expand services, introduce new capabilities, and grow client investment across the agency
• Support new business development, including pitch strategy, proposal creation, and presentations
• Drive collaboration across internal departments to ensure integrated delivery across all marketing channels
• Represent the agency at industry events, networking opportunities, and client meetings
• Contribute to the development of marketing materials, case studies, and thought leadership content
• Help standardize best practices across the Client Services function and support team development initiatives

Candidate Profile

We are looking for a confident, personable, and commercially aware leader who can build strong relationships, motivate teams, and manage client portfolios in a high-pressure environment.

• 6+ years of experience in marketing or media agency environments
• Proven track record of delivering growth through advertising campaigns
• Strong background in at least one of the following:
  • Media Planning (digital and/or offline)
  • Performance Marketing (SEO, PPC, Paid Media)
  • Integrated or full-funnel marketing strategy
• Deep understanding of digital marketing and the broader marketing mix
• Demonstrated ability to develop strategy, identify opportunities, and drive measurable results
• Strong financial and commercial acumen, including forecasting, scoping, and contract negotiations
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical mindset with experience using data to inform decisions
• Proven leadership experience managing and developing teams
• Ability to work independently while collaborating across multiple departments
• Highly organized with excellent time-management skills and attention to detail

Working at ROAST

Location: Brooklyn, NY

Annual Leave: 20 days, increasing with length of service, plus Christmas Eve and New Year’s Eve off

Benefits

• Hybrid working arrangements
• Additional 2 weeks ‘work from anywhere in the world’
• Discounted wellbeing classes / membership
• Active company social life organised by a staff committee
• Lots of opportunity for involvement in CSR, sustainability and charity initiatives
• Training, including supplier sessions (e.g. Google), industry bodies (e.g. IAB), external trainers
• Opportunities to learn about other digital marketing disciplines

Our hybrid-working model allows you some variety on your place of work, offering you the chance to work from home where possible. You will be expected to attend the office in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

We are an equal opportunities employer.

At ROAST, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.
If you have a disability we would be happy to discuss reasonable adjustments to the job with you.

Please note that we will only accept applications from candidates who are legally entitled to work in the USA.

Please beware of scams online or from individuals claiming to represent us. A ROAST employee will never solicit candidates through a non-Roast email address or phone number / WhatsApp. Please refuse any request that asks you to provide payment to participate in the hiring process.