Exploring Ecommerce Returns

ecommerce returns

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About this Whitepaper

Returns are one of the biggest problems faced by e-commerce brands today. An estimated 20% of all items bought online are returned by shoppers, costing UK retailers over £60 billion per year.

The negative impact of returns is two-fold, the financial burden and the huge cost to the planet with an estimated 16
million tonnes of CO2 created by ecommerce returns in
2020 alone.

In this whitepaper we will explore:

  • State of Ecommerce returns
  • Understanding frequent returners
  • Brand examples
  • Next steps for brands